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  1. #1
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    Old SEO lost login Access to G+ account

    We are working with a new client that had hired a printing company to set up their G+ business pages. After several emails we finally found out they have lost the login for the accounts. They have said they have requested an ownership change 2 times now and have not heard back from Google. Any words of wisdom on how to deal with this?

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  3. #2
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    Re: Old SEO lost login Access to G+ account

    Sorry Dusty, on +Business pages I'm not sure.

    Are they verified, merged with Place pages? If so can call Places support.

    If pure G+ (no review option) then I don't know but maybe Colan or Keenan do. Hopefully they will see this and weigh in. Otherwise I can ask Kaleh, a TC that specializes more on the G+ side than we do.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Old SEO lost login Access to G+ account

    Any update on this situation? Might be running into this soon with a client I am assuming has no knowledge about where this information is.

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    Re: Old SEO lost login Access to G+ account

    I think calling support is the best route in this case and cases like this.
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

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    Re: Old SEO lost login Access to G+ account

    Thanks for responding.. No update. Called Support and they passed it off to another Department. At this point Im washing my hands of this situation. Lesson for any client: Keep all Logins for everything!

  7. #6
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    Re: Old SEO lost login Access to G+ account

    Quote Originally Posted by Rawly View Post
    I think calling support is the best route in this case and cases like this.
    Quote Originally Posted by Dustybones View Post
    Thanks for responding.. No update. Called Support and they passed it off to another Department. At this point Im washing my hands of this situation. Lesson for any client: Keep all Logins for everything!
    Ya unfortunately like I said up top if it's pure G+ pages I don't think Places support can help.

    Sounds like you've given up Dusty but if you still want help you could try posting at the G+ Support forum (which is not the same as the Places forum.) https://plus.google.com/u/0/communit...85206378551362

    Or let me know and I can ask Kaleh.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
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    Re: Old SEO lost login Access to G+ account

    Odd they would pass it on, maybe it's not merged yet?

    I called support yesterday and she was able to un-verify the listing that was being held hostage by the previous SEO company, which allowed my client to claim the listing.
    Lets Connect: Google+ | Twitter
    My Company: RicketyRoo Inc

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    Re: Old SEO lost login Access to G+ account

    Quote Originally Posted by Blake Denman View Post
    Odd they would pass it on, maybe it's not merged yet?

    I called support yesterday and she was able to un-verify the listing that was being held hostage by the previous SEO company, which allowed my client to claim the listing.
    Yes if merged Places support could help.

    But like I said, based on his description I believe we are talking PLAIN G+ pages.

    In 1st post he said "G+ business pages" and "they have requested an ownership change 2 times now."
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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