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  1. #1
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    Yahoo! Local Listing disappeared, reviews lost--how to regain these?

    Hey guys,

    A client of mine recently lost his Yahoo local listing (as well as all of its reviews) only to have it replaced by an alternate, incorrect listing, viz. :

    local.yahoo.com/info-42851653-robinson-plumbing-allentown
    and has been replaced with a new one that has the incorrect name and more importantly 0 reviews.
    local.yahoo.com/info-57055967-robinsonthirty-nine

    Like many of you, I have unsuccessfully filled out multiple support tickets for Yahoo!, all of which either end in silence or them referring me to a FAQ that is irrelevant to the issue. Everytime I try to call an actual human CSR I'm left with the conclusion Yahoo! has no employees.

    Has anyone else experienced this issue? I need to meet with the client soon and would like to explain if there's anything we can do to perhaps get those reviews back or at any rate talk to an actual Yahoo employee so I can, perhaps, yell...just kidding.

    Thanks for your help,

    James

  2. GradeUs in thread
  3. #2
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    Re: Yahoo! Local Listing disappeared, reviews lost--how to regain these?

    I have no helpful input but I will be watching the thread closely, I have had terrible luck with yahoo local and I am curious if anyone has any tips.

  4. #3
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    Re: Yahoo! Local Listing disappeared, reviews lost--how to regain these?

    Quote Originally Posted by WineCountryCarpetCleaning View Post
    I have no helpful input but I will be watching the thread closely, I have had terrible luck with yahoo local and I am curious if anyone has any tips.
    Sorry to hear that, Wine Country.

    If anyone else has had similar problems, please post. We can bond over our mutual problems with Yahoo! If I can't fix the problem it would at least help to show the client how many people are struggling.

    Happy New Years Eve!

    James

  5. #4
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    Re: Yahoo! Local Listing disappeared, reviews lost--how to regain these?

    James, sorry I don't have any Yahoo answers for you or even experience to share.
    I'll Tweet this and see if I can possibly round up someone.

    Happy New Years Eve to you too!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #5
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    Re: Yahoo! Local Listing disappeared, reviews lost--how to regain these?

    Hi James,

    I've had some success by sending a private message to their Facebook page before.

    Most of the time they will simply redirect you to the support tickets that you have already used. However, I have had a few times where I have gained valuable insight and an occasional solution by using this route.

    Good luck!

    ---------- Post Merged at 01:56 PM ---------- Previous Post was at 01:54 PM ----------

    http://www.facebook.com/YahooSmallBusiness
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  7. #6
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    Re: Yahoo! Local Listing disappeared, reviews lost--how to regain these?

    Colan,

    Can you link me to the message page on their FB account? For some reason I'm having trouble accessing this.

    Thank you for your suggestion.

    James

  8. #7
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    Re: Yahoo! Local Listing disappeared, reviews lost--how to regain these?

    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  9. #8
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    Re: Yahoo! Local Listing disappeared, reviews lost--how to regain these?

    AWESOME. Thanks dude. I'll let you (and everyone else) know what kind of feedback I receive.

    Thanks,

    James

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