Thanks Thanks:  0
Likes Likes:  0
Page 1 of 4 123 ... LastLast
Results 1 to 10 of 37
  1. #1
    Member Since
    Aug 2012
    Posts
    4
    Thanks (Received)
    0
    Likes (Received)
    0

    Disconnected Listings in Google Search Results?

    Hello everyone! I'm pretty new here; hoping to learn and get some help from you guys. I posted this on the Google forums already, but got nothing.

    Problem: A number of business listings no longer show up in the normal results page or places search; but the website that's linked to the listing is showing organically. The listings are totally disconnected and all of them have some commonalities among them.

    Examples:
    - Christine Relyea (New York) If you search "Staten Island State Farm", she's there organically but not in places search; to go more specific, "10314 state farm" she still isn't there
    - Chad Radtke (Illinois) If you search "Huntley IL State Farm", he's there organically but not in places search; more specific, "60142 State Farm" he isn't there either

    They are nowhere to be found and the only way for them to show in places search is by their phone numbers. I have 6 businesses that are like this right now (all of them are State Farm agents).

    The last date they showed for anything in places is late September (the 25th/26th to be exact); impressions also corresponded to the drop and fell drastically.

    - All listings are live on places
    - All of them have some kind of NAP issue (it ranges from barely anything to 20+ directories)
    - All websites show organically (the statefarm url); I searched for state farm keyword (easiest to determine if they were showing organically or not)

    Help! Any ideas?

    Thanks

  2. #2
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,060
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Disconnected Listings in Google Search Results?

    Christine is grayed out and marked as a dupe in MM: Google Map Maker

    The other I didn't see any stand out issues.

    But I just wonder about the G+L title: Name State Farm Insurance on both.

    I mean I do realize there are a ton of other agents named that way but it just seems it could 'possibly' cause a problem???
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  3. #3
    Member Since
    Aug 2012
    Posts
    4
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Disconnected Listings in Google Search Results?

    Hello Linda, thanks for the reply.

    I am aware that Christine's MM listing is marked as a duplicate (I have reported it in MM that it shouldn't be).

    I have a few other clients who don't have MM problems and are also disconnected, another listing experiencing this is Roberto Sanchez (California).

    As for the title, basically all of our clients are titled that way, so I'm not quite sure about that.

    I might fiddle around with the title, we'll see how that goes.

    Thanks for your help!

  4. #4
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,060
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Disconnected Listings in Google Search Results?

    Quote Originally Posted by impak View Post
    As for the title, basically all of our clients are titled that way, so I'm not quite sure about that.

    I might fiddle around with the title, we'll see how that goes.
    Well I wasn't saying change it. Fiddling with title is not good and can cause problems unless very well thought out and sure it needs to change. Not even saying that for sure it's wrong...

    Like I said many other agents are named that way, but then again maybe because most of them are your clients.

    I'd have Joy and Colan come to this thread so we can brainstorm it. But here are some thoughts I have...

    1) You know how with Drs for example we recommend not naming the Dr listings Alpine Wellness: Dr John Smith. Because if they all have the practice name in the listing then they can fight with the practice listing for dominance and knock the practice listing out of blended due to dupe confusion?

    2) You know how with Attys for example we advise same thing, not including the practice name in the Atty listing in part to help try to avoid merges?

    Also seems it could be seen as keyword stuffed. Almost seems if individ agent should be name only. BUT if owner or agency, should be State Farm Insurance Agency or whatever the real name is. Like on Christine's Sign it looks like the name is "Christine Relyea".

    NOT SAYING CHANGE NAME, just throwing it out there for discussion.

    Other things you COULD try tweaking...

    Categories look KW spammed to me. I recommend not repeating the same word more than twice in Cats. I know with this industry it would be hard to do. But look how many times insurance and agency is repeated.

    "Insurance Agency,Health Insurance Agency,Auto Insurance Agency,Life Insurance Agency,Insurance Agencies"

    DEF in this case with so much repetition would not do Insurance Agencies both singular and plural. Maybe on Agency change to Agent. One change to service or something. Then I guess there is no other way to say Insurance, so a little stuck on that one.

    "Looking for an insurance company that offers low, affordable insurance rates with excellent customer service? Get good rates without cheap service or coverage. Also offering financial services."

    Think like the algo. Spammers do KW repetition. Insurance is IN THE NAME, repeated 5 times in cats, repeated twice in description.

    I know you aren't trying to be spammy at all! And I know it's hard to talk about an insurance business without repeating the word. BUT I also know that excessive repetition can trip a filter.

    (Not saying it has, just a slight possibility to consider.)

    To think like the algo and put things in another perspective, one you are not so close to, do this. Exchange the word Insurance for Locksmith. Name: Joe Smith XYZ Locksmith. Locksmith repeated in all 5 cats and twice in description.

    So the cats and description ARE something you can fiddle with to see if it helps. Just change a couple listings and see if it helps.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #5
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,060
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Disconnected Listings in Google Search Results?

    Quote Originally Posted by impak View Post
    As for the title, basically all of our clients are titled that way, so I'm not quite sure about that.
    I just noticed one of your other agent listings that a MM RER just corrected name on.

    The listing name was: First Last State Farm Insurance
    He said: "This feature should have its name changed as the name of the business is State Farm per signage and Mo Mahoney is an agent for State Farm."

    So I think he also views it as sort of a double name. Google Map Maker

    So not saying he's correct, because I think these cases are shades of gray. Only saying that's how a mapper or the algo or even a Googler may view it if it comes to their attention.

    ALSO note on that at my link in this post, he deleted a bunch of categories as repetitive. (Again only saying that's how a mapper or the algo or even a Googler may view it if it comes to their attention.)
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  6. #6
    Member Since
    Aug 2012
    Posts
    4
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Disconnected Listings in Google Search Results?

    Thanks for looking into this Linda. Your last two posts (on categories and title) will give me stuff to tinker and think about in the next little while. I'll certainly report back if things change, in case this happens to anyone else.

  7. #7
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,060
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Disconnected Listings in Google Search Results?

    You know yesterday when I was researching in MM, everytime I hit the MM home page, you know where it shows you current edits all over... there were a TON of insurance agents being edited and deleted.

    Didn't really have time to investigate. Could possibly have been dupes or bogus listings or something. BUT there were so many that it almost made me thing someone's doing a sweep on that industry. Because typically you'll see a mix of businesses, roads, etc. But each time I looked there were like 3 - 4 insurance agents being edited or I think most were even deleted.

    If you check right now there are several Allstate Agents deleted: Google Map Maker

    I'm going to PM Colan and Joy because this could be significant, not sure.
    In fact one name I recognize and think it could be one of your clients. Seba?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #8
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,672
    Thanks (Received)
    12
    Likes (Received)
    18

    Re: Disconnected Listings in Google Search Results?

    Linda,

    Thank you so much for the PM. The guy posting on this thread is Amos and he works for Imprezzio Marketing too so I will make sure he updates his profile so you realize we all work together

    Your comment about MM is extremely interesting. I've been corresponding with Google recently about the proper titles for Mapmaker/G+ because the Professional listing scenario does NOT apply to insurance agents and it's becoming extremely frustrating. Basically if the MM guys don't agree with me and the business owner, they do what they feel best represents the business. My issue with that is that they're wrong and they're basing their decisions on things like signs even though every other source out there (business cards, facebook pages, yellowpage listings, direct mail and even the legal business name) indicates the listing should be listed the way we're providing. Even State Farm's corporate feed to Google includes the agent name. There is a reason for this. Business owners do know more about their business than any RER could know so I'm getting to the point where I'm becoming really irritated that me and the business owner are left in the hands of edits on MM and if they disagree with me, I'm SOL. I'll email you a conversation I'm having about this at the moment.

  9. #9
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    17,060
    Thanks (Received)
    41
    Likes (Received)
    48

    Re: Disconnected Listings in Google Search Results?

    I saw some MM edits and an email from you about the title issues.
    Sooooo frustrating!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #10
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,672
    Thanks (Received)
    12
    Likes (Received)
    18

    Re: Disconnected Listings in Google Search Results?

    Feel free to jump into the conversation if you'd like lol. I emailed Mo (the agent) to get his feedback.

Similar Threads

  1. 2 Page 1 listings vs blended results
    By Marc in forum Local Search
    Replies: 5
    Last Post: 01-05-2013, 02:08 PM
  2. Microsoft: Don't Get 'Scroogled' By Google Search Results
    By Local Search News Curator in forum Local Search News (Archive - Closed)
    Replies: 0
    Last Post: 11-28-2012, 11:23 AM
  3. Are Local Search Results Polluted With Bad Content?
    By Linda Buquet in forum Local Search
    Replies: 0
    Last Post: 08-29-2012, 09:11 AM
  4. How to Setup "rel=author" So That You Appear In Google's Search Results | Search Engi
    By Local Search News Curator in forum Local Search News (Archive - Closed)
    Replies: 1
    Last Post: 08-27-2012, 08:48 AM
  5. Google Search Results Page Emphasizes “True Local” Businesses | Research Study
    By Local Search News Curator in forum Local Search News (Archive - Closed)
    Replies: 0
    Last Post: 08-06-2012, 08:00 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •