GradeUs banner  below header new
Thanks Thanks:  0
Likes Likes:  0
Page 1 of 2 12 LastLast
Results 1 to 10 of 16
  1. #1
    Member Since
    Jul 2012
    Location
    Charlotte NC
    Posts
    271
    Thanks (Received)
    0
    Likes (Received)
    0

    Google is STILL OUTSOURCING phone verification of businesses-

    I just got a phone call from a person with a very hard to understand broken english accent. I knew immediately that it was someone from Google verifying my business.

    I took control of the conversation early in the phone call. I interrupted her question of "Is business a storefront" and asked her what exactly she's going to do with the data.

    She claimed that this was for Google Maps. I asked what about Google+ Local /Places. She said it had nothing to do with those... only Maps.

    I asked her a number of questions about how many businesses they are calling, if there's a trigger that causes verification... She didn't know and I think she got a little frustrated, so I backed off .

    Not much info I got from her, but I'm surprised that Google is still using these tactics of outsourcing to offshore call centers.
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  2. Local Marketing Summit banner in thread
  3. #2
    Member Since
    Aug 2012
    Location
    Nottingham, UK
    Posts
    361
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google is STILL OUTSOURCING phone verification of businesses-

    Thanks for the heads up on this Chris. Yes, it is irritating that the calls that come through are obviously outsourced. They also don't seem to have received very good training either, judging from the responses that you received.
    Nicholas Pratt | Director | Add me on Google+
    SEO Spark



  4. #3
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,617
    Thanks (Received)
    151
    Likes (Received)
    160

    Re: Google is STILL OUTSOURCING phone verification of businesses-

    Yes it's still really bad!

    I can't believe they still ask that horribly deceiving question: "Is business a storefront?"

    How will a plumber or pet sitter truthfully answer that question? The correct answer is NO!

    What happens to the unsuspecting SMB next - after they say no this is not a storefront?

    CLICK. DELETE!

    So unfair!
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  5. #4
    Member Since
    Jul 2012
    Location
    Charlotte NC
    Posts
    271
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google is STILL OUTSOURCING phone verification of businesses-

    Exactly, Linda.

    I knew it was Google because I missed their called yesterday... Googled the phone number (650) 253-2000 and came across a who-called-me list.

    I read through the messages on that list and people were pissed that Google deleted their listings.

    My dentist clients' front desk people think I'm a telemarketer and I already have a relationship with the doctor. I couldn't imagine what they'd do if one of these outsourced companies called them.
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  6. #5
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,617
    Thanks (Received)
    151
    Likes (Received)
    160

    Re: Google is STILL OUTSOURCING phone verification of businesses-

    They hang up on them half the time. Because they are slammed with all the bogus callers PRETENDING to be Google.

    The good thing with Dentists is that's not an industry that's targeted by the moderation calls since they are not a service area business.

    But with SABs that hang up on Google they often get deleted.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  7. #6
    Member Since
    Jul 2012
    Posts
    186
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google is STILL OUTSOURCING phone verification of businesses-

    Just an FYI, most of the internal people with which we deal that people generally think are Google employees are actually outsourced. I wouldn't be surprised if Jade is outsourced; the Map Maker community managers are not employeed by Google even though they work in the building, have Google.com email addresses, and present themselves as Google employees. I used to have a similar job and did the same thing. That is just a fact of the tech industry.

  8. #7
    Member Since
    Jul 2012
    Location
    Denver, CO
    Posts
    433
    Thanks (Received)
    4
    Likes (Received)
    8

    Re: Google is STILL OUTSOURCING phone verification of businesses-

    Thanks Chris for the update on this.
    Usually when our clients claim they are receiving calls from Google, my first assumption is that the caller falsely claimed that they are Google or they work directly with Google.
    Its good to know that Google is still doing these calls because it helps me respond to clients and help them determine if the caller was from Google or just a pretender.
    Free Local Checklist
    51Blocks - "White Label" Google Places & Website Development/Hosting - Will Pay Good $$ for Wordpress website hosting referrals
    Wordpress Site Speed Problems? Site speed optimization is part of our hosting - 90's on Google PageSpeed Insights

  9. #8
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,617
    Thanks (Received)
    151
    Likes (Received)
    160

    Re: Google is STILL OUTSOURCING phone verification of businesses-

    Michael et all.

    Yes they are still doing lots of moderation calls and deleting listings.

    See this post with important tips on how to coach clients to handle the calls to avoid potential problems.

    http://localsearchforum.catalystemar...ant-other.html
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
    Member Since
    Jul 2012
    Location
    Charlotte NC
    Posts
    271
    Thanks (Received)
    0
    Likes (Received)
    0

    Re: Google is STILL OUTSOURCING phone verification of businesses-

    Just wanted to update everyone. Google deleted my G+L Biz page- only after two days of the verification call.

    I'm not upset since my business does not have a storefront (I work out of my house).

    But I thought it would be good to show you two screenshots of what happened.

    1. Google deleted my G+L Business page. Technically, the moved it back to a G+ Business page (https://plus.google.com/107147807904822224112/). Only the logo is still present. All the pictures are gone.

    2. I can't edit the G+ Biz page:
    Name:  skitch.png
Views: 647
Size:  463.8 KB

    Name:  skitch.png
Views: 592
Size:  221.9 KB

    Name:  skitch.png
Views: 560
Size:  180.5 KB


    I'll be sure to report back when the listing is able to be edited.
    Chris Ratchford
    Prodentite
    Dental SEO & Websites

  11. #10
    Member Since
    Jun 2012
    Location
    SoCal
    Posts
    15,617
    Thanks (Received)
    151
    Likes (Received)
    160

    Re: Google is STILL OUTSOURCING phone verification of businesses-

    WHAT?

    So had you MERGED? Even though you are you home based?
    And was address hidden on the G+ L page?

    If your address was properly hidden you should not have been deleted.

    BUT if you had MERGED even though address hidden that was the problem.
    You were not supposed to merge. So the merge may have created the problem for you.


    Part of the concern that comes up too with businesses like ours is the question of whether it's an online business that only works remotely via phone and email, in which case Google does not think it qualifies for a local listing at all.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

Similar Threads

  1. NEW! Direct Phone Support for Google+ Local Verification Issues
    By Linda Buquet in forum Google Local IMPORTANT
    Replies: 17
    Last Post: 01-15-2013, 08:06 AM
  2. Phone Numbers on Google+ Local Best Practice?
    By Colan Nielsen in forum NAP, Categories, Dashboard Data
    Replies: 8
    Last Post: 12-03-2012, 01:40 PM
  3. Replies: 0
    Last Post: 10-16-2012, 11:21 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
GradeUs above footer new