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  1. #1
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    Call From Google Maps - Deleted?

    Quote Originally Posted by Linda Buquet View Post
    Great questions Nick!

    And yes hiding your address, per the Google Guidelines is MANDATORY! In my opinion hundreds of thousands of listings have been deleted. Many have been down for months. AND even businesses that tried to start over with a new listing in a new account have not been able to get a listing back up. So this is VERY serious business.

    When in doubt HIDE YOUR ASS (address) is my advice!

    Now on to answering some of your Qs.

    Q - Is the whole address supposed to be dissapearing?

    A - Yes, the whole street address but city, state will still show.

    Added point - Also the map marker will move to the center of the zip or area you select in the service radius selection. And it will change shape and be a circle instead of teardrop.

    IMPORTANT POINT - After you hide address, it can take about a week or so for the live listing to update to reflect the change

    UBER IMPORTANT POINT - Even after you hide address and it updates, your client COULD still get a moderation call and be deleted. I believe the moderators in India are working off outdated lists and NOT the live maps listing. So still need to coach them that if they get a call, need to be short, direct and emphatic. "No I don't see customers here BUT I already updated my listing to HIDE my address. My listing meets the guidelines, please do not delete it!"
    Help please! I just got a call from lGoogle maps and want to hide my address. It may be too late, but I have to give it a try. We were using a UPS address and I just realized I had to take it off, but hadn't gotten to do it yet. Then the call came this morning, and of course, they didn't identify themselves. I can't find where to choose the option to hide the listing. Can you direct me to the place?

    Thank you.


    NOTE FROM LINDA: Split off threads from http://localsearchforum.catalystemar...-places-q.html
    Last edited by Linda Buquet; 02-25-2013 at 01:51 PM. Reason: Moved to Help Section from general discussion.

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  3. #2
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    Re: Hide Your Address on Google Places Q & A

    Ok - it's under "Sevice Areas and Locations Settings" within the Places Dashboard.

    First of all, check that this is selected:

    "Yes, this business serves customers at their locations"

    ---Once that is clicked, you will see new options to "Hide address" by selecting:

    ----Do not show my business address on my maps listing!

    Hope that helps
    Nicholas Pratt | Director | Add me on Google+
    SEO Spark



  4. #3
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    Re: Hide Your Address on Google Places Q & A

    Thank you SO much, Nick.

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    Re: Hide Your Address on Google Places Q & A

    Quote Originally Posted by laurie View Post
    Thank you SO much, Nick.
    You're welcome Laurie!
    Nicholas Pratt | Director | Add me on Google+
    SEO Spark



  6. #5
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    Re: Hide Your Address on Google Places Q & A - HELP!

    Quote Originally Posted by laurie View Post
    Quote Originally Posted by Linda Buquet View Post
    Great questions Nick!

    And yes hiding your address, per the Google Guidelines is MANDATORY! In my opinion hundreds of thousands of listings have been deleted. Many have been down for months. AND even businesses that tried to start over with a new listing in a new account have not been able to get a listing back up. So this is VERY serious business.

    When in doubt HIDE YOUR ASS (address) is my advice!

    Now on to answering some of your Qs.

    Q - Is the whole address supposed to be dissapearing?

    A - Yes, the whole street address but city, state will still show.

    Added point - Also the map marker will move to the center of the zip or area you select in the service radius selection. And it will change shape and be a circle instead of teardrop.

    IMPORTANT POINT - After you hide address, it can take about a week or so for the live listing to update to reflect the change

    UBER IMPORTANT POINT - Even after you hide address and it updates, your client COULD still get a moderation call and be deleted. I believe the moderators in India are working off outdated lists and NOT the live maps listing. So still need to coach them that if they get a call, need to be short, direct and emphatic. "No I don't see customers here BUT I already updated my listing to HIDE my address. My listing meets the guidelines, please do not delete it!"
    Help please! I just got a call from lGoogle maps and want to hide my address. It may be too late, but I have to give it a try. We were using a UPS address and I just realized I had to take it off, but hadn't gotten to do it yet. Then the call came this morning, and of course, they didn't identify themselves. I can't find where to choose the option to hide the listing. Can you direct me to the place?

    Thank you.
    Laurie, make sure you are using a physical address and not a UPS store. I think in your post you implied you would be changing the address from the UPS box address, ie "take it off" but you weren't completely clear on that point. I just reviewed a bunch that were being removed in Colorado. When you say "take [the UPS box address] off" I hope you meant you were changing the address to a physical address from which the business operates, rather than just hiding the address in the Dashboard.

    The Google Places quality guidelines state:
    Do not create a listing or place your pin marker at a location where the business does not physically exist. P.O. Boxes are not considered accurate physical locations.

  7. #6
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    Re: Hide Your Address on Google Places Q & A

    I was just coming to say the same as Andrew. If UPS address you can't just hide address. PLUS if you are already deleted even IF address was OK, hiding address won't just bring it back.

    I'm splitting all these posts off to a dedicated help thread so not mixed up in this important general discussion.

    We need more info.

    Link to listing if still live. You only got the call so far? Didn't get deleted yet?

    If listing is deleted, what is phone #?

    Is your office in your home? Is that the address you would change it to or do you have a commercial office


    This is REALLY complicated. We need more info to be able to recommend what to do.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  8. #7
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    Re: Call From Google Maps - Deleted?

    Ok, sorry I just saw these other responses. I took off the UPS address and I did say to hide it. I didn't know you couldn't hide a UPS address. Yes, the business is run out of our home, that is why we wanted the other address. We don't see clients here, so I am guessing I probably shouldn't even try for local search for this business, correct?

    And yes, I just got a call, but not deleted as of yet.

  9. #8
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    Re: Call From Google Maps - Deleted?

    Well IF you see and work with clients in person there in your local market, you CAN have a local listing.
    Use home address - select hide address. UPS or PO box or virtual addresses not allowed at all.

    IF on the other hand you DON'T work with clients face to face. If you only work remotely online, via email and phone, then you are considered an online business which does not qualify to have a Place page.

    Let me know which is correct above and we'll advise from there.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  10. #9
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    Re: Call From Google Maps - Deleted?

    Quote Originally Posted by Linda Buquet View Post
    Well IF you see and work with clients in person there in your local market, you CAN have a local listing.
    Use home address - select hide address. UPS or PO box or virtual addresses not allowed at all.

    IF on the other hand you DON'T work with clients face to face. If you only work remotely online, via email and phone, then you are considered an online business which does not qualify to have a Place page.

    Let me know which is correct above and we'll advise from there.
    Ok, my husband does meet sometimes with clients at another location, not our home. He really does not want our home address on the site, so I guess that answers that. I have no street address on the site any longer. I guess that's the way it has to be. So, we will have to forget the local listings.

    So, should I delete his google places page? And G+? Can't you have a G+ business page for an online business?

  11. #10
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    Re: Call From Google Maps - Deleted?

    Quote Originally Posted by laurie View Post
    Ok, my husband does meet sometimes with clients at another location, not our home. He really does not want our home address on the site, so I guess that answers that. I have no street address on the site any longer. I guess that's the way it has to be. So, we will have to forget the local listings.

    So, should I delete his google places page? And G+? Can't you have a G+ business page for an online business?
    Unfortunately if you don't have a physical address from which you don't conduct business from/at then you can't have a listing and it should be deleted.

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