User Tag List

Thanks Thanks:  13
Likes Likes:  19
Page 3 of 3 FirstFirst 123
Results 21 to 24 of 24
  1. #21
    Member Since
    Jul 2012
    Location
    Toronto, ON
    Posts
    1,712
    Thanks (Received)
    96
    Likes (Received)
    100
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)

    Re: A few questions about reviews on Google

    I agree with Tim. If you call up the customer and tell them you checked over the previous call and see if they are open to you sending it to them - they might be willing to adjust their review. I'd also suggest you send this to the LSA team. They could possibly review the call and act on the review (I'm not overly confident they will).

    I've seen tons of cases where this is the best way to get a review modified.

    Also, to answer your question, I don't believe the user gets an email alert if you modify the response to your review.
    Joy Hawkins
    Owner of Sterling Sky
    Author of The Expert's Guide to Local SEO [, a 260+ page training manual that is updated monthly and contains advanced tips and tactics for Local SEO that actually work and drive results.

  2. Thanks djbaxter thanked this post
  3. Local Marketing Summit banner in thread
  4. #22
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,163
    Thanks (Received)
    39
    Likes (Received)
    50
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: A few questions about reviews on Google

    Quote Originally Posted by Ampere View Post
    Joshua, I think the business type makes a difference too.

    If you are talking about a restaurant that people might go to or order take-out from once a week, word of mouth to a dozen people in that town might make a serious dent in their business. For my company, a man spreading the word about my service business to some people in a town 28 minutes away isn't going to realistically make any difference.

    Just my opinion
    My last reply was more in line with what you were talking about with the hundreds of thousands of people that will see your reply to the review.

    I agree, if you're in a big city the impact of a reply to a negative review outweighs the negative word of mouth. My last reply was just talking about the manner in which that reply is written is all.
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

  5. Thanks Ampere thanked this post
  6. #23
    Member Since
    Feb 2018
    Location
    NJ
    Posts
    20
    Thanks (Received)
    0
    Likes (Received)
    6
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: A few questions about reviews on Google

    So... I get a call from Womply. They apparently saw my negative review and wanted to help me. I politely told them that I don't need any service and thanked them, but I was told that I definitely needed help with my online reputation because I got a negative review.

    I then proceed to type Womply into Google and find dozens of negative reviews

    This reminds me of the calls that I get from people who want to put my business on the top of the first page of Google, when in actuality they can't even get their own business there

  7. Likes djbaxter liked this post
  8. #24
    Member Since
    Sep 2012
    Location
    Nashville, TN
    Posts
    1,163
    Thanks (Received)
    39
    Likes (Received)
    50
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Re: A few questions about reviews on Google

    Quote Originally Posted by Ampere View Post
    So... I get a call from Womply. They apparently saw my negative review and wanted to help me. I politely told them that I don't need any service and thanked them, but I was told that I definitely needed help with my online reputation because I got a negative review.

    I then proceed to type Womply into Google and find dozens of negative reviews

    This reminds me of the calls that I get from people who want to put my business on the top of the first page of Google, when in actuality they can't even get their own business there
    Sounds about right haha.
    Tutelary Marketing, Owner
    Local Listing Ninja - Business Listing Service
    Local Listing Ninja Reviews - Check Out Our 100+ 5 Star Reviews!

Similar Threads

  1. Google Hotel Booking Questions
    By Thomas MyLocal in forum Google Local
    Replies: 6
    Last Post: 03-29-2018, 03:04 AM
  2. Any Questions for the Google My Business team?
    By joereadseo in forum Google Local
    Replies: 4
    Last Post: 08-04-2015, 02:18 PM
  3. Google+ Map Marker Questions
    By Marie Ysais in forum Help & Support for Google Local
    Replies: 8
    Last Post: 12-17-2012, 07:51 PM
  4. Google Places Description Questions
    By Nick.SEOSpark in forum Local Search
    Replies: 2
    Last Post: 08-06-2012, 10:16 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Local Marketing Summit above footer new