Big Jump in Number of Google Reviews - Why?

FriarTuck00

Member
Joined
Nov 13, 2014
Messages
53
Yesterday, one of my clients brought to my attention that one of their locations had a huge jump in the number of Google Reviews in the last week. I checked on Monday and only saw 9 reviews, which conflicted with what he saw (37 reviews). However this morning, I'm now seeing the same thing my client is seeing. Most of these reviews were 1 and 2 star reviews and some were as old as from 2013.

Have any of you seen Google pulling in old reviews and adjusting your total/average? Any reason why this is happening?

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Yan Gilbert

Administrator
Joined
Oct 15, 2016
Messages
344
I have not seen anything announced however that there was some change with reviews that had no associated text (just a star rating). At first they were all removed but they seem to have reappeared again. This happened in the last few days. Perhaps this is associated with that.
 

FriarTuck00

Member
Joined
Nov 13, 2014
Messages
53
I have not seen anything announced however that there was some change with reviews that had no associated text (just a star rating). At first they were all removed but they seem to have reappeared again. This happened in the last few days. Perhaps this is associated with that.
I went back and checked and most of them were reviews with text (only 10 of the 38 are stars-only). I'm just curious what has caused them to show up again. It dropped the clients by almost 2 full stars.
 

Yan Gilbert

Administrator
Joined
Oct 15, 2016
Messages
344
Not sure, it was just something that was noticed a few days back. Usually when stuff like that happens it's either because Google messed something up and reverted, or is preparing for a future change.
 

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