GMB Insights Reporting Bug?

NathanD

Member
Joined
Oct 16, 2018
Messages
6
Seeing a drop across all locations for last week (4/28 - 5/4) and even seeing 2 days w/ no data

 

CTabb

Member
Joined
Apr 13, 2019
Messages
11
I work in the auto industry with access to over 2k+ GMB accounts. We attributed this to the Google De-Index Bug (as the pattern matches up with the period of time when the Googs was on the struggle bus). Maps are where auto dealers saw the complete collapse of visibility. Phone calls, direction clicks, website visits were all impacted (average of 20% down MoM across those metrics). Keep in mind, April is typically when you see upticks in all performance media due to the weather warming up, people visiting dealerships, dealers selling cars. I can share the majority of accounts are just now reaching their pre-April 4th levels of visibility on Maps (Search by and large recovered quickly).
 
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CTabb

Member
Joined
Apr 13, 2019
Messages
11
So this is not widespread?
It is widespread but I don't believe it's a reporting snafu. All signs on our end (2,000+ accounts) point to De-Index Bug as the culprit. During that time period, my clients were calling saying they couldn't find themselves on Maps even when doing searches for their dealerships. My hypothesis is > Homepage dropped out of the index, business disappeared off Maps, Core algo essentially breaks, etc. It seems like the Maps algo is much more rigid. My team thinks this is because Maps denote physical places. And the impact of getting that information wrong (like a hospital as an extreme example) has real-life implications. Maps data is tangible, Search is abstract.
 
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PeterT

Member
Joined
Mar 9, 2019
Messages
2
Hi - I am in Johannesburg, South Africa, and I am seeing this message when looking at my clients'
Insights:

Does this relate to the same issue?
 

gaverjesse

Member
Joined
Feb 12, 2019
Messages
5
Any update on this issue? I'm still seeing missing GMB actions from April 30th-May 1st and no search or maps views for the same days.
 

CTabb

Member
Joined
Apr 13, 2019
Messages
11
Data gaps around the first of May cleared up. However, still seeing the massive drop in Map views from April 5th - April 11 across 2k accounts. You would think a significant loss of GMB data would have been recovered by now or backfilled (looking at you Search Console). Goes to my theory that GMB data loss and Google index bugs are related.

 

kieran.reid

Member
Joined
Jan 30, 2019
Messages
9
weeeird... I'm seeing some dips around May 11th (searches) and May 17th (actions) - is this still happening to anyone else?

 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,604
I'm seeing May 11th zero out as well. I'm also seeing no data from the last week if you switch to weekly under the actions section.

 

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