GMB "Pending Review" Issue Resolved?

JayT

Member
Joined
Aug 20, 2019
Messages
2
We have two clients with locations in "pending" status after receiving the postcard. One was verified on 8/6 and the other, 8/7. I've tweeted, emailed, and called multiple times but with no resolution.
 

BenFisher

Local Search Expert
Joined
Nov 19, 2015
Messages
312
Jay T open a thread on the support community with all details and we can escalate that for you.

Name, address, url, gmb dash url, case ID's (if you have them) date verified, streetview link please, and any proof of signage or that they are real businesses.

Then PM me the thread.
 
Joined
Oct 9, 2019
Messages
4
I am experiencing this same thing for a client - and we have called GMB and they have "escalated" the "technical issue" but it's been over a week and no change what so ever. And I have followed up to their email, and no response what so ever.

Sadly the GSC tip is out of the question due to the client being part of a large franchise (aka, we do not have server access to verify the listing in GSC)...

Does anyone have any other advice?
 

keyserholiday

Local Search Expert
Joined
Jul 27, 2017
Messages
165
The corporate team needs to create the listing since they own the brand and all of the listings. Have your client contact corporate to create and verify the listing.
 
Joined
Oct 28, 2019
Messages
1
I have a few clients that their GMB page has said "
Pending
Your business is verified. Listings may be reviewed for quality and can take up to 3 days to be published."

I have reached out to Google Support with this reply

"
Hi,We’ve found that your Google My Business concern is the result of a technical issue. Our engineers are working on the issue but they don’t have an estimate for when the issue will be resolved.If you have further questions related to this issue, simply reply to this email and we'll be happy to help! For additional support on a different issue, you can always reach us via our Help Center.Thanks,Aftab

Google My Business team
Google LLC | The Google My Business Team | business.google.com We're here to help Ask Experts Help Center Follow our social channels Facebook Twitter © 2019 Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

This email may be confidential or privileged. If you received this communication by mistake, please don't forward it to anyone else, please erase all copies and attachments, and please let me know that it went to the wrong person. Thanks. The above terms reflect a potential business arrangement, are provided solely as a basis for further discussion, and are not intended to be and do not constitute a legally binding obligation. No legally binding obligations will be created, implied, or inferred until an agreement in final form is executed in writing by all parties involved. "

Then I got

"
Hi Jennifer,

Thanks for getting in touch. I have routed your query to a specialist on another team who is best equipped to address your question. You should hear from myself soon.

Sincerely,
Jyotsna


Does anyone have a solution for this? I am racking my brain and going crazy to get these listings up
 
Joined
Oct 9, 2019
Messages
4
The corporate team needs to create the listing since they own the brand and all of the listings. Have your client contact corporate to create and verify the listing.
We already have the listing verified by postcard and everything for the GMB listing, it is its own "franchise" just they do not have the info for the GSC.

Called again today and they keep just saying they are aware of the technical issue.
 

keyserholiday

Local Search Expert
Joined
Jul 27, 2017
Messages
165
Are you saying he purchased the individual franchise or that he is the CEO at Corporate? We were lobbying for GMB access to franchise locations last year. Since I am not at liberty to say who it was, I'll use Subway as an example. We went round and round with GMB to gain access to the GMB listings and at the end of the day, Google told us that Subway owns the brand, domain, and the GMB listings. We had an issue where the franchise owner had their contract terminated by court order. They refused to transfer ownership access to us or Corporate. I petitioned GMB to unverify the listings so we could claim them.

If the corporate team has a Bulk verified account, they would be able to instantly verify the listing or contact GMB support for help.
 

MeganR

Member
Joined
Oct 29, 2017
Messages
72
Yes, still receiving the "technical issue" response regarding clients' listings that are in 'pending review' as of last week.
 

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