How to regain access to GBP if you don't have the Google account that controls it

[Mindquest]

A new client has two GBP but they don't know or can't remember who (more importantly what G Account) created them. After many weeks they have no more info.

It was unclear checking the G docs what if any process is in place to handle this. Hoping there is something, not even sure if you can create a new GBP since there is one in place already.

Any ideas?


@keyserholiday had a slightly similar post but for that issue they did have account access just not "Primary Owner".

Business Organization Account controls a client's GBP - how to identify them? | Google Business Profile (GBP) & Google Maps

Hi I have a new client they're trying to get me access to the GBP account. They just sent me a screenshot showing their account's primary owner is "Business Organization Account" with no identifying name or email. They are researching internally if they worked with a 3rd party agency sometime...

localsearchforum.com

 

[keyserholiday]

A new client has two GBP but they don't know or can't remember who (more importantly what G Account) created them. After many weeks they have no more info.

It was unclear checking the G docs what if any process is in place to handle this. Hoping there is something, not even sure if you can create a new GBP since there is one in place already.

Any ideas?


@keyserholiday had a slightly similar post but for that issue they did have account access just not "Primary Owner".

Business Organization Account controls a client's GBP - how to identify them? | Google Business Profile (GBP) & Google Maps

Hi I have a new client they're trying to get me access to the GBP account. They just sent me a screenshot showing their account's primary owner is "Business Organization Account" with no identifying name or email. They are researching internally if they worked with a 3rd party agency sometime...

localsearchforum.com

My advice is still correct. Google will give a hint about what email address owns the business profile. If they can't tell what the email address is with the hint, they can request ownership access and see if they get an email, if not they need to wait three days before they can start the claiming process.

 

[Mindquest]

My advice is still correct. Google will give a hint about what email address owns the business profile. If they can't tell what the email address is with the hint, they can request ownership access and see if they get an email, if not they need to wait three days before they can start the claiming process.

@keyserholiday thanks for replying!

The add that email to Google analytics and Google Search Console. Then request ownership access with that email.

Rereading your comments I am not sure where I go after adding the email to GA4 & GSC to request ownership form Google for the two GBP?

Do you have a link to that request form/page?

 

[Mindquest]

@keyserholiday thanks for replying!



Rereading your comments I am not sure where I go after adding the email to GA4 & GSC to request ownership form Google for the two GBP?

Do you have a link to that request form/page?

@keyserholiday Hope you have a great 4th, hoping you could share any thoughts on the link or page for requesting ownership?

@JoyHawkins @Colan Nielsen Did you folks ever do a blog post on this subject?

 

[Mindquest]

Doing some more research and found this:

Request ownership of a Business Profile - Google Business Profile Help

Get verified If a Business Profile on Google has already been verified and

support.google.com

Is the "Claim this business" on the GBP the part about requesting ownership?

 

[Colan Nielsen]

Yep!

 

[Mindquest]

Yep!

Thanks!