Issues with Apple Maps Phone Verification

Scott Rawlins

Moderator
Joined
Nov 14, 2012
Messages
1,040
Is anyone else having issues with phone verification? Over the last week or so, I've requested the call for a few clients. They say they never get the calls. So I changed one of them to call my cell to see if I would get it and NADA.

Anyone else seeing this?
 

peacefuljule

Member
Joined
Dec 4, 2019
Messages
10
I just verified about a week ago with no issues. They called right away. It was a landland though, so not sure if that makes a difference. Otoh, it says my zipcode is invalid, which it's not. Have you had any experience with that?

Is anyone else having issues with phone verification? Over the last week or so, I've requested the call for a few clients. They say they never get the calls. So I changed one of them to call my cell to see if I would get it and NADA.

Anyone else seeing this?
 

Scott Rawlins

Moderator
Joined
Nov 14, 2012
Messages
1,040
Yep, all landlines. Just tried a couple more yesterday and for whatever reason, the call is not going through. And nothing to my cell either when I check to see if the call goes through.
 

peacefuljule

Member
Joined
Dec 4, 2019
Messages
10
Hmmm, I'm new to Apple maps. Sorry I can't be of more help! I'm not sure what the issue would be. I only tried once and received the call immediately.
 

Scott BLV

Member
Joined
Jan 28, 2015
Messages
8
You should be able to send a ticket in to Apple support and have them manually review, bypassing the phone verification.
 

peacefuljule

Member
Joined
Dec 4, 2019
Messages
10
Scott, Any thoughts on why it says the zipcode is invalid? I've tried resetting it several times but it still says invalid and thus won't allow me to submit my business even though I've verified it already. Google search doesn't seem to bring up any results of others having this issue either.

You should be able to send a ticket in to Apple support and have them manually review, bypassing the phone verification.
 

Scott BLV

Member
Joined
Jan 28, 2015
Messages
8
That just sounds like a mapping issue, we run into that occasionally. if you want to provide the address I could take a look for you.
 

Scott BLV

Member
Joined
Jan 28, 2015
Messages
8
While you are in the Apple dashboard you should see "alerts", when you click on "alerts" you will see the zip code alert "zip/postal code is incorrect". After clicking on the zip code alert it will take you to the edit screen for the address wher you should see a little pop-up with the word "Dismiss". Click on the word dismiss to remove the alert.
 

peacefuljule

Member
Joined
Dec 4, 2019
Messages
10
Oh my god. I can't believe it was that simple. I guess I figured it wouldn't dismiss it since it said invalid. Anyhow, Thank you!
 

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