Mass GMB Suspensions?

Austin_Holds

Member
Joined
Nov 7, 2019
Messages
12
I woke up this morning to quite a few of my listings suspended. Similar to the mass suspensions that happened last spring, this message is pinned on the GMB. support page:
suspensions.png
 

JMathematical

Member
Joined
Dec 18, 2019
Messages
3
Has anyone else noticed increased suspensions? I wonder if Google found a way to more quickly process reported listings or if this is some kind of algorithmic sweep. I have now seen multiple listings suspended (not lawyers).
 

freerunr

Member
Joined
Feb 7, 2013
Messages
98
We are indeed anecdotally noticing more suspensions than usual (lawyers) since the week of 1/20/20 when @BenFisher posted this poll: Still seems to be ongoing on our end.

We try to keep our listings squeaky clean of anything that Google could misdiagnose as worthy of a suspension (including following tips that most of the PE's would recommend that aren't explicitly stated in the guidelines), and most of the ones I've looked at from our team indeed didn't seem to be in violation. In some cases, it seems that if you sneeze or tilt your head in the wrong direction while looking at a listing in the GMB dashboard, it can get suspended :oops:
 

Austin_Holds

Member
Joined
Nov 7, 2019
Messages
12
A week later, I experienced another 20 suspensions today on GMB which were in similar shape and compliance to the ones Kerry mentioned. I've also heard of other mass suspensions today from talking with others, including a well-known brand experiencing over 100 suspensions.
 

freerunr

Member
Joined
Feb 7, 2013
Messages
98
Hey Kerry,
We talked about this with Google this week and there should not be any more mass suspension happening. (Outside of the normal)
Thanks for relaying that. It's too bad that Austin still experienced some more. Hopefully it indeed slows down moving forward.

@Austin_Holds Not sure how many brands you manage, but out of curiosity, how do you manage GMB pages?

1) An individual Google account for each brand.
2) A single regular account that contains pages for all brands (or a small group of accounts with pages spread across them).
3) An agency account that contains all pages (Register your agency on Google My Business - Google My Business Help)

I realize more than one of these could apply, as well.

I'm starting to wonder if the type of an account has a bearing on the risk of these suspensions that have been happening. I realize history of an account/page can come into play, too.
 

freerunr

Member
Joined
Feb 7, 2013
Messages
98
We're still experiencing ongoing suspensions daily when making various edits to listings. I instructed my team to space out edits instead of doing them all at once to mitigate risk, but it feels like Google simply has certain listings flagged and ready to pounce on them whenever an edit is made regardless. In one example, a legitimate location (not virtual or shared office) was suspended for making a small change to a business name + store code, and that's it.

@BenFisher, I know you said this round is not as bad as the June 2019 one, but I think we're being hit harder for this one. And the behavior experienced in June (Suspension - First one in a long time - Local Search Forum) seems to match what we're seeing. My team is nervous about making any edit to GMB listings at this point.

There will probably be a question about this during "Ask Ben Fisher Anything" on Friday :)
 

keyserholiday

Administrator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
270
I have seen what appears to be a crackdown on law firms too. We had 7 out of 12 law firm listings get suspended out of the blue. Last June, I had a random franchise location get suspended and it was not in the legal space.
 

hvacman

Member
Joined
Nov 20, 2018
Messages
7
Our 3 GMB pages have been suspended for a week. Here's what Google says in an Email.

“We have reviewed your request and can not reinstate your Google My Business listing at this time as it continues to be in violation of the Google My Business quality guidelines.

Your listing has activity from a previous manager/owner’s account that was suspended for violating guidelines.

In order to promote your business through Google My Business, we request you to create a new listing and complete the verification process. Please make sure all information on your page is in accordance with the Google My Business Quality guidelines.

Any suggestions? New accounts are not an option, we have over 1600 reviews.
 

hvacman

Member
Joined
Nov 20, 2018
Messages
7
Thanks for the quick reply! This is really hurting our business, we had great GMB results, and now zero.

Our website provider is trying to handle this,so they have the case number. They just called and have a scheduled call with Google today, so I'll wait and see. if you had the case number, could you assist?

Also, please note that Google is stating it is a previous manager/owners account, not a current one, that is the issue.
 

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