No more email clue!

aputtock

Member
Joined
Aug 21, 2017
Messages
43
Hey all,

Something our team noticed this morning -

Normally, if we hovered over the Google User icon on the Users dialogue of a GMB listing, we would be provided with a mouseover icon of the email hint - "ap...@gmail.com", for instance.

Today, there is NOTHING.

Anyone else noticed this? We are thinking, as with anything Google, it's either A) a temporary glitch or B) the new way of doing things.

:)
 

Rich Owings

Local Search Expert
Joined
Apr 21, 2014
Messages
444
@BenFisher Here's one example... A new client tried to add me to GMB, but when she went to Users, saw no option to add other people. She sent me a screenshot which revealed that she had access via two accounts, but was logged in with one that only gave her Manager access. I told her to hover over the Primary owner name to see what email address it was associated with. She was then able to determine which email account to use to login.
 

aputtock

Member
Joined
Aug 21, 2017
Messages
43
I can only think of how this will further complicate trying to walk clients through getting access to their listings :eek:

So many forgotten accounts....
 

Cherie Dickey

Local Search Expert
Joined
Jan 30, 2018
Messages
269
I use the email clue like Rich does. It's very helpful for trying to jog a client's memory as to what the ownership email is when more than management access is needed.
 

Colan Nielsen

Administrator
Joined
Jul 19, 2012
Messages
3,200
@BenFisher I told her to hover over the Primary owner name to see what email address it was associated with. She was then able to determine which email account to use to login.
Hey Rich, that is the feature that seems broken that Joy, Ben and I are asking Google about. Are you saying that it is currently working for you? ie. you can see the email when you hover hover over the users name in GMB?
 

Rich Owings

Local Search Expert
Joined
Apr 21, 2014
Messages
444
Hey Rich, that is the feature that seems broken that Joy, Ben and I are asking Google about. Are you saying that it is currently working for you? ie. you can see the email when you hover hover over the users name in GMB?
No, it is no longer there for me either. I was replying to Ben asking "what are your use cases from this feature?"
 

aputtock

Member
Joined
Aug 21, 2017
Messages
43
The most general use case would be to try and troubleshoot lost access cases. It's intersting because when requesting access to a listing, Google specifically states the listing may be in an account that the user has access to (but has basically forgotten the creds to).

However, now if there are multiple uses as Managers, let's say, and ownership needs to shift, they will have less of a chance of being able to divine who has Ownership of the account.
 

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