Photos on GMB not Appearing

sarmcl

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Jul 7, 2017
Messages
100
So we have had this issue since October where if we add any photos to any clients dashboard--the photos are in dashboard but not appearing on listing. Yes they are to spec. Yes I have talked to support about 35 times. Then I came across this today...........



So if you run into the same problem it looks like the Bedlam Update is causing big time issues and blocking photos from appearing. Very frustrating.
 

Mindquest

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Joined
Jul 10, 2013
Messages
72
So we have had this issue since October where if we add any photos to any clients dashboard--the photos are in dashboard but not appearing on listing. Yes they are to spec. Yes I have talked to support about 35 times. Then I came across this today...........



So if you run into the same problem it looks like the Bedlam Update is causing big time issues and blocking photos from appearing. Very frustrating.
Just read the article link you mentioned. Did deleting images and re-adding them help at all?
 

sarmcl

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Joined
Jul 7, 2017
Messages
100
Just read the article link you mentioned. Did deleting images and re-adding them help at all?

I did and its not working. In fact we have one client whos lone photois the logo photo. Google has now stripped that from carousel so I tried adding to normal photos the same logo but in super high resolution and still NOT showing. This is CRAZY

Almost all clients who had a logo photo and that showed in the photo carousel no longer show anymore. And anything we try to add will not show either
 

Mindquest

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Joined
Jul 10, 2013
Messages
72
I did and its not working. In fact we have one client whos lone photois the logo photo. Google has now stripped that from carousel so I tried adding to normal photos the same logo but in super high resolution and still NOT showing. This is CRAZY

Almost all clients who had a logo photo and that showed in the photo carousel no longer show anymore. And anything we try to add will not show either
I tried with one client and re-adding did nothing as well. Anyone else having this issue?
 

BrianFordAZ

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Joined
Oct 9, 2019
Messages
1
I have had this issue with my business' profile, but not with any of my clients' profiles, thankfully. It's rather frustrating because I changed all of my logos and branding, but none of it shows up on my profile when someone else looks at it. The only pictures that do show up when added are the 360° pictures I add through the street view app, which I find odd.
 

Mindquest

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Joined
Jul 10, 2013
Messages
72
I have had this issue with my business' profile, but not with any of my clients' profiles, thankfully. It's rather frustrating because I changed all of my logos and branding, but none of it shows up on my profile when someone else looks at it. The only pictures that do show up when added are the 360° pictures I add through the street view app, which I find odd.
I added pics on 3 clients today and one of them had the same thing where not all the pics are showing to the public.

@JoyHawkins have you seen this reported anywhere or with your clients? I am hoping this is like the missing Q&A in GMB where eventually it started showing up again.
 

Mindquest

Member
Joined
Jul 10, 2013
Messages
72
So over the weekend I added the same 7 pictures to a second location for my client.

Now for both locations the same 7 images are showing in the GMB backend at both locations. But only two pictures show up in GMB on search & Maps. Turns out it is the same two pictures that Google allows to show up in search and maps. The other 5 images are jpg with no meta data in them.

Anyone have thoughts on why?

CC: @sarmcl @BrianFordAZ @JoyHawkins
 

Mindquest

Member
Joined
Jul 10, 2013
Messages
72
Yep. It's been a long-standing issue. @Mindquest if you contact GMB support sometimes they can push the photos live for you.
Update: Google support tried re-processing the photos but after they did I have the same problem. Not all images in GMB "Photos" section show up in search and maps.

Sent a reply back regarding this and got back this response:

This email is in reference to your concern regarding your business page.

We’ve found that your Google My Business concern is the result of a technical issue. Our engineers are working on the issue but they don’t have an estimate for when the issue will be resolved.
Assuming more than me is still experiencing this issue?
 

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