Verbiage on Unclaimed GMB pages: "Own this business?" (KP) / "Claim this business" (Maps) vs. "Manage this listing"

NiQ

Member
Joined
Sep 2, 2019
Messages
3
Welcome, @NiQ! Interesting thoughts. I went back and looked at some examples I provided earlier in the thread to check the logic you pointed out.

1. In an instance where "Manage this listing" was available, upon selecting that, it brought me to the screen to complete a verification. If that page already had an owner, would it really ask for that?
2. In another instance where "Manage this listing" was available, I began the process of trying to acquire access by starting at business.google.com, then selecting the existing listing from the dropdown. It then brought me to a screen that I have not seen before:

1567529812424.png


I did not finish the process by selecting "Manage now" because I don't really want to manage the page :)

Also, when you refer to "Someone has a location," in what situations is that a reference to (ie, where do you see that exact verbiage?)?
Yes, the plot thickens ...
In any case, however - every new user will have to be verified, but the exact nature of the verification process will be different, for different roles and at different stages of completion of a listing's profile.
I don't think there is a simple way to create an exact correspondence between the verbiage and the current status of a listing, other than some very broad points of reference, already accounted for in this thread.
I don't think that even a well-informed Google employee can shed more light on this subject.
 

KimW

Member
Joined
May 14, 2019
Messages
15
I have Site Manager access on a GMB page and need to have at least Management to make updates to the info. I'd like at least Ownership to clean up the users though. I asked for higher clearance 30 days ago and have heard nothing back. The Primary Owner of the GMB isn't the business owner anymore. How can I appeal for Ownership?
 

NiQ

Member
Joined
Sep 2, 2019
Messages
3
I have Site Manager access on a GMB page and need to have at least Management to make updates to the info. I'd like at least Ownership to clean up the users though. I asked for higher clearance 30 days ago and have heard nothing back. The Primary Owner of the GMB isn't the business owner anymore. How can I appeal for Ownership?
Your question is a bit vague about the whole situation, but in general -
I think the only avenue you have - is to get in touch with the current GMB owner and make necessary arrangements.
It sounds as if this is the only person with the role of an 'owner', which is the only role that can bring in a new user (including a secondary owner).
There may be some other mechanisms for you to effectively take away a claim of a listing from an existing listing owner, but I would think that this will be a bit tricky, to say the least ...
Basically, you will have to prove to Google that you are the owner, or one of the owners.
 

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