Verified but Still Pending Approval

MoneypennyCO

Member
Joined
Aug 27, 2019
Messages
30
Hey guys. What sort of time-frame are you experiencing for getting your client's GMB page "approved" after the business is "verified"?

Any suggestions on how to best accelerate the approval with Google?

Thanks in advance.
 

Hammer

Member
Joined
Sep 4, 2016
Messages
28
We have some businesses that are NEVER getting published (one in particular coming up on 3 weeks), and others that are verified within the day.

Google is wayyyyyyy out of sorts right now. We're having problems left and right :(

I don't think it's the vertical as much as it is Google right now. And there is nothing I know of to speed it up.

- Hammer
 

MoneypennyCO

Member
Joined
Aug 27, 2019
Messages
30
Enjoyed your blog on contacting Google Support, Ben. (y) We've found reaching out on Twitter to be pretty efficient. Question . . . have you found any effective way to get ownership of one of your client's GMBs that is still owned by someone else whom is no longer affiliated with that company, you cannot get in contact with, and/or who refuses to transfer ownership? We've gone through the standard steps with Google to request ownership months ago, but never heard back from anyone.
 

Rich Owings

Local Search Expert
Joined
Apr 21, 2014
Messages
622
You can reach out to support one time and provide business proof and ask it to be reviewed. Other non-duress verticles are seeing a week to 3 weeks to be released from pending.
@BenFisher What's the best way to reach out? When you try to DM via Twitter it says "Social support is temporarily unavailable. If you need help, please consult the Help Center." Also, do you know if a client's "business management consultant"is a duress category?
 
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MoneypennyCO

Member
Joined
Aug 27, 2019
Messages
30
In the past, Twitter has been one of the best ways to get Google to take action. I guess not so much now. :unsure:

Sorry not sure I follow what you're asking regarding a "business management consultant".
 

Rich Owings

Local Search Expert
Joined
Apr 21, 2014
Messages
622
So what's the best way to reach out for GMB support, to get a pending listing live? When you try to DM via Twitter it says "Social support is temporarily unavailable. If you need help, please consult the Help Center."

As an aside, I know Covid slowed things down and created additional issues, but with so many staff telecommuting, I wonder how long Google will support GMB at a decreased level (which was already pretty low!).
 

Hammer

Member
Joined
Sep 4, 2016
Messages
28
Getting support right now is fruitless. We’ve sent email after email on different listings with different problems and never got a reply from a single one.
 

keyserholiday

Administrator
Local Search Expert
LocalU Faculty
Joined
Jul 27, 2017
Messages
375
Support is very limited at the moment. If you are sending in support request over a pending review issue, they won’t be able to assist you on a majority of cases. I am hearing of a lot of pending review listings getting cleared up in the past few days.
 

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