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  1. #1
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    Can't Submit PIN in Google Places, Box Grayed Out

    Hey all, has anyone else getting this? We've got several clients where when we try to enter in the PIN from postcard, we get a grayed out submission box that we can't enter anything into. There are a couple other people have reported it too, with screenshots:

    https://productforums.google.com/for...o/oK7ImMxVsqsJ
    https://productforums.google.com/for...ss/HaSEh7Qor6o

    It seems almost like the Google Places listing we are trying to claim gets magically transferred to a non-local Places listing, because trying to view the listing from the dashboard takes us to a brand new plus page, which seems to have no direct connection to the Places listing

    Anyone else getting this?
    Last edited by Linda Buquet; 02-27-2014 at 02:02 PM. Reason: Moved to Google+ Local IMPORTANT

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  3. #2
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    Re: Can't Submit PIN in Google Places, Box Grayed Out

    I have not seen that yet. Is this in the new or old dash? Would it be possible for you to add a screen shot?
    Scott Rawlins - Find Local Company in Atlanta GA
    Follow Me on G+

  4. #3
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    Re: Can't Submit PIN in Google Places, Box Grayed Out

    When I saw the subject I was coming to say I'd seen similar posts at Google forum.

    Quote Originally Posted by Matthew Newman View Post
    It seems almost like the Google Places listing we are trying to claim gets magically transferred to a non-local Places listing, because trying to view the listing from the dashboard takes us to a brand new plus page, which seems to have no direct connection to the Places listing

    Anyone else getting this?
    Check this post by Phil, sounds like the same thing. Read down a couple for screenshot.

    http://localsearchforum.catalystemar...html#post34585

    But both you and Phil used the term "non-local Places listing". I tried to find out what Phil meant and now you say it too.

    How can a Places listing be non-local? I don't get the terminology, can you explain?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Can't Submit PIN in Google Places, Box Grayed Out

    New Dashboard. Wish I could share more specifics to help with troubleshooting

    So in the dashboard it acts like a regular not-yet verified listing. I'm able to go in and make edits to the profile and everything

    Name:  Pinmissing1.jpg
Views: 222
Size:  45.3 KB


    Clicking Enter PIN takes us to the regular page for that, except it's all grayed out


    Name:  Pinmissing2.jpg
Views: 244
Size:  42.9 KB

    But both you and Phil used the term "non-local Places listing". I tried to find out what Phil meant and now you say it too.
    Sorry, that was a typo, meant to say "non-local Plus listing".

    I first thought of Phil's post when we got this, but these are brand new accounts where we are claiming an existing listing, not ones that have been claimed before

    Wish I could give better examples, but here's the structure of the URL for two pages

    Places Pages (That we are claiming):
    Name:  Places page.jpg
Views: 199
Size:  4.5 KB

    Plus Business page (Where the G+ button in Dashboard links to):
    Name:  Plus page.jpg
Views: 202
Size:  6.5 KB
    Last edited by Linda Buquet; 02-27-2014 at 03:30 PM. Reason: Fixed attachements.

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    Re: Can't Submit PIN in Google Places, Box Grayed Out

    Thanks Matthew, I've escalated this to Google.

    I'm now going to let them know about your latest post which could shed some light.

    This seems somehow related to the fact that G+ verified pages create a duplicate Place page now.

    Do you know if any of these clients had created a G+ Business page and verified it???
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Can't Submit PIN in Google Places, Box Grayed Out

    Unfortunately I personally don't have direct contact with the businesses so I can't verify, but it's unlikely that they have created/verified their own G+ Page.

    I'm going to go test something real quick with creating new pages

  8. #7
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    Re: Can't Submit PIN in Google Places, Box Grayed Out

    Quote Originally Posted by Matthew Newman View Post
    Unfortunately I personally don't have direct contact with the businesses so I can't verify
    They are your clients though right? You can't ask them?
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

    Don't Miss Important News & Tips! Subscribe to Daily Email Digest Here

    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

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    Re: Can't Submit PIN in Google Places, Box Grayed Out

    Alright, I just created a listing to test it out.

    I set up a brand new "Test Listing" in the places dashboard no more than 5 minutes ago, and there is already a G+ Page set up for it:
    https://plus.google.com/b/1059032542...about?hl=en-US

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    Re: Can't Submit PIN in Google Places, Box Grayed Out

    I just checked again and it looks like Google has fixed it! It's no longer grayed out and we can enter PINs in again. Yay!

    Thanks for your comments, guys, and thanks for escalating it to Google, Linda! That seemed to do the trick

  11. #10
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    Re: Can't Submit PIN in Google Places, Box Grayed Out

    Another post at the Google and Your Business forum - https://productforums.google.com/for...ce/FDLc7kBPA-I
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

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