Businesses with multiple departments surfacing "child" departments instead of main listings


LocalU Faculty
Sep 13, 2018
Earlier this month @DickHannah (Paul) posted about an issue Auto dealers were facing where the service or parts department GMBs were showing for a branded search instead of the main car dealer listing (Multiple Departments at a single address - Automotive - Local Search Forum).

It's worth noting that this is NOT captive only to automotive categories. We're seeing it for big-box retailers like Walmarts that have optical & pharmacy departments, healthcare/hospital complexes that have multiple departments/clinics that have their own GMB listings, hotels that have restaurants & spas on-site, etc.

Joy brought these other categories to the attention of Danny Sullivan this week but received the canned "we're looking at it" answer.... again.....

Are there any other categories where you're seeing these "disordered" results?

Peter Hill

Jan 3, 2020
I’ve absolutely been noticing this in healthcare too. Urgent care and eye, for example, would show up instead of a medical center. I had at first wondered if it had to do with foot traffic differences due to Covid but if it’s affecting Walmart that doesn’t really make sense...

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