Edits to GMB Not Saving

Tyson LinkNow

Member
Joined
Aug 2, 2019
Messages
8
Hello,

The last few days I have noticed that some of the GMB listings that I manage have not been saving edits properly. Changes to things such as hours, website URL, and categories are reverting to their old information even after we change them several times. Is anyone else experiencing this issue with not being able to get their edits to go through? I am using an agency account if that is relevant.

Thanks!
 
Joined
Jul 26, 2012
Messages
33
Interesting topic. I just took over a Ford dealer GMB and changed primary category from car dealer to ford dealer and website from dot net to dot com. Both changes went live for about a day and reverted back. This has happened twice. Ready to contact support unless someone has another suggestion.
 

Tyson LinkNow

Member
Joined
Aug 2, 2019
Messages
8
Hey @tyson do the edits revert instantly after saving or does it happen after a period of time? Can you post some specific details here or DM me through the forum?
Thanks for the reply! From what we noticed, most of the edits are reverting after a little while. Sometimes it is after an hour or so, sometimes it is the next day. I will DM you with some specific cases.
 

aputtock

Member
Joined
Aug 21, 2017
Messages
43
I thought I'd chime in - In addition, a problem I've noticed is when we are making updates to the NAP (or anything in the info section), after making our update, the entire Category section appears as below.

This is happening to ALL listings that we edit the NAP of (even a minor change, such as removing a comma!)






WHAT IS GOING ON?!
 

Dan Foland

SEO Director at Postali
Local Search Expert
Joined
Sep 25, 2018
Messages
103
I'm wondering if this is for certain industries or not. We're seeing this a good amount in the legal space. Edits will immediately revert back, even when the change is obvious. Is this intentional on Google's part? Maybe for spam prone industries?
 

Ian Hammond

Member
Joined
Oct 15, 2018
Messages
20
@Colan Nielsen, we have had calls with GMB Support about this topic that were pretty fruitless. Is there a particular route or channel you suggest for this category-switch bug?
thanks!
 

aputtock

Member
Joined
Aug 21, 2017
Messages
43
Here's my thread with Facebook Google support on the issue, which has been heavily affecting our listings, since we have so many. It's not every listing, but it's enough to warrant notice.

We even had a Handyman get changed to a FLOWER SERVICE when we updated their listing category (to remodeller or something related). :eek:

GOOGLE: WED 11:28 AM
Hi aputtock, Thanks for the info. It looks like the changes have been made from within the dashboard by other users. We would suggest you to update the correct info on the page, and suggest other users to not make changes to it. If you still have any questions, feel free to reach out. Regards, Joey

ME:
Hi Joey,
Do you mean to say that the edits are coming from WITHIN the account? As in, my team is making these edits to the listing? I can almost guarantee this is not happening.

More TBC!
 

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