GMB FAQs Error


liorenda

Forum Member
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Nov 8, 2018
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Hi there,

One of my clients has a bulk verified account in GMB, but when trying to answer a question in the FAQ section, it keeps returning an error message (See photo attached).
When trying to answer as a "regular" user, it works fine. It goes the same for another client, which isn't bulk verified - everything works perfectly fine.
Could it be that Google isn't allowing Bulk verified accounts to answer FAQs? that would be odd, though.

Did you encounter a situation like this? What did you do then?

Thanks,
Lior

faq-png.3418
 

Tim Colling

Moderator
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Sep 3, 2014
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Is the client trying to use the same account for both (1) posting the question, and (2) posting an answer to the question?
 

Colan Nielsen

Administrator
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@liorenda Whenever contacting support through chat always ask them to send you a follow-up email. This will give you a case ID as well as an email you can reply to if you have follow-up questions.

What was the outcome of the chat interaction? Did it require a follow-up?
 

liorenda

Forum Member
Joined
Nov 8, 2018
Messages
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Forgot to mention that now we can't reply reviews either. Keeps giving us an error message. We downloaded the new GMB app, hoping we could answer via the app, but I guess it's not built for bulk verified accounts, since it only presents 100 locations out of the 300 we possess.
 

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