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  1. #1
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    Business with Unmanned Locations

    We have a client who operates 5 car washes in the area. They also have an administrative office in town. I'm pretty certain that according to Google's guidelines, we're not going to be able to get the 5 locations verified in GMB. Since MapMaker is now closed and that's no longer an option, does anyone have any ideas on how to get these locations verified? Is it no longer possible through any avenues? Thanks!

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  3. #2
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    Re: Business with Unmanned Locations

    Hi FT,

    I believe movie rental kiosks and ATMs, both unmanned, are allowed. But have never dealt with the situation. Also am not sure how to get verified if no one is at the address to get postcard.

    Let's see if others will weigh in who may have dealt with a similar situation.
    Linda Buquet .:. Forum Founder, Google Local Specialist

    If you benefit from advice here... Please pay the community back by sharing on social OR helping someone else at the forum. Thank you!

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    Note: Due to mulitple RSI injuries, pardon short replies. Typos? Blame it on "Dragon".

  4. #3
    Member Since
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    Re: Business with Unmanned Locations

    The general road in for businesses without a mailing address is to request the postcard, wait 14 days, and then contact Google My Business support on Twitter, Facebook, or Phone and ask for an alternative verification route. I haven't dealt with unmanned locations either though, but I see plenty of unmanned car washes around my own city at least. My guess is it's valid for the same reason that ATMs and such are, as Linda pointed out.

    I'm asking for the official Google party line on whether unmanned car washes are allowed, I'll let you know what I hear back.

  5. #4
    Member Since
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    Re: Business with Unmanned Locations

    Quote Originally Posted by Linda Buquet View Post
    Hi FT,

    I believe movie rental kiosks and ATMs, both unmanned, are allowed. But have never dealt with the situation. Also am not sure how to get verified if no one is at the address to get postcard.

    Let's see if others will weigh in who may have dealt with a similar situation.
    I agree with Linda. I think this would fall under the same scenario as a rental kiosk. You could also add the locations directly via Google Maps, instead of GMB.

    Sent from my Nexus 6 using Tapatalk
    Colan Nielsen l GMB Top Contributor
    Vice President, Local Search at Sterling Sky
    Connect on Google + and Twitter

  6. #5
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    Re: Business with Unmanned Locations

    I just heard back from the Google community manager. Official word is that unmanned car washes are allowed, as long as there's a phone number for support when customers run into problems. My suggestion to request the postcard, wait 14 days, and then contact support for the alternative verification route is best practice in this case, do that.

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