Problems With GMB Suspension Appeals

DavidH

Member
Joined
May 15, 2019
Messages
14
Our listing was suspended after updating our address to a new location - did the post card thing, everything was updated and was fine for a week. Then BOOM! hard suspended for no reason. Filled out their reinstatement form, called India idiots numerous times, tried Twitter, email support- we either get no response at all, or unhelpful responses after a week. Our company has lost tens of thousands at this point. Here's the helpful tip I got today via Twitter after waiting 7 days for a reply ....

Same experience here.

This is madness. That an entity can have such total and absolute power over a companies visibility then literally make that visibility disappear without any recourse or warning is an absolute scandal.
 

keyserholiday

Local Search Expert
Joined
Jul 27, 2017
Messages
117
Google has all of the reinstatement requests. You have to wait for support to look at and evaluate your case. No other support channels will be able to do anything else as this is a new Google policy. Google is actively working on resolving the backlog at the moment, see this statement for Google. While it would be nice if they sent out email confirmations and we have asked them and stressed the importance of this.

I understand that it is frustrating, one of my clients was suspended and I too had to wait it out. The process is a horrible user experience. Honestly, I wish I could say more, but I am being prevented by my NDA I signed with Google. In the meantime, you will need to wait it out.
 

keyserholiday

Local Search Expert
Joined
Jul 27, 2017
Messages
117
I am going to tiptoe a fine line here as to keep my NDA intact. The best course of action is to file the reinstatement request in GMB to help expedite the request. I would be the same as calling an emergency line, if 20 people in the same house all use their cell phones to call for help, people would need to be put on hold answer the next call. It would cause a delay in getting help. Google has publicly stated they are severely behind, let's work with them to expedite their efforts.
 

keyserholiday

Local Search Expert
Joined
Jul 27, 2017
Messages
117
Just to be sure, what do you mean by this?
In the Google My Business dashboard, Google provides a link to the reinstatement request form for the now, “unverified” listing. Google just update the verbiage for suspended to unverified this week. Hope that helps Tim.
 

keyserholiday

Local Search Expert
Joined
Jul 27, 2017
Messages
117
Click learn more and it takes you to the guidelines and the file for reinstatement request link is on the page. That is what Google wants all users to use and bypass contacting support to help streamline the process.
 

Weekly Digest

Weekly Digest
Subscribe/Unsubscribe

Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...

Local Search Forum


Google Product Exert

@LocalSearchLink

Join Our Facebook Group

Top