Running Out of Ideas to Reinstate Service Location

[JohnnyM]

We have a location in Hamden CT that has been suspended and reinstated 3 times over the last 6 months. This is what I have tried to get reinstated this time.
1. Added a response to the old ticket number – rejected.
2. Started a new ticket- told to use the old number.
3. Responded on the old ticket with proof of ownership, location, etc. I was told the business does not qualify even though we have a half a dozen other service locations in the state that are active.
4. Responded again, told this time that we had another location within 2 hours and therefore this location was not necessary. I responded that there we were a business that deals only with urgent cases. Two hours was too long for our clients to wait. They said we didn’t qualify. Google had bought the urgency explanation twice before.
One stipulation. The agent in charge and the location have changed, but not since the last reinstatement. The name and phone number of the business is the same.
Any ideas for reinstatement would be worthwhile since I am running out of ideas myself.

 

[KymM]

Does your core business information exactly match what's on your business documents? Do you have a set service area, and if so, does any of that service area overlap with your other locations? Have you checked for duplicate profiles floating around? Is all of your core business information consistent across the web? When we've had accounts get chronically suspended, those have been the common issues.
Once you're sure everything is in good shape with your listing, we've found success in bypassing a reinstatement case that has stopped responding by filling out the general Contact Us form and just saying we'd like to speak with a specialist. Do not mention that you need help with reinstatement in the initial form (that will just trigger a message to defer to your reinstatement case that has gone nowhere). Once a specialist has reached out, then you can explain the situation.

 

[JohnnyM]

Does your core business information exactly match what's on your business documents? Do you have a set service area, and if so, does any of that service area overlap with your other locations? Have you checked for duplicate profiles floating around? Is all of your core business information consistent across the web? When we've had accounts get chronically suspended, those have been the common issues.
Once you're sure everything is in good shape with your listing, we've found success in bypassing a reinstatement case that has stopped responding by filling out the general Contact Us form and just saying we'd like to speak with a specialist. Do not mention that you need help with reinstatement in the initial form (that will just trigger a message to defer to your reinstatement case that has gone nowhere). Once a specialist has reached out, then you can explain the situation.

Thanks for the input. After reaching a human, I was told she couldn't help me with GBP issues. I will try again, though. It is a worthy effort. Thanks for the suggestion.