Suspension - First one in a long time

Tim Colling

Moderator
Local Search Expert
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Sep 3, 2014
Messages
1,094
Interesting. I DID change the URL on the first one that got suspended, and I *think* I changed the UTM tag on the second one that got suspended.

Google is hard to work with when they behave like this.
 

JoyHawkins

Administrator
Joined
Jul 18, 2012
Messages
2,842
I was told by phone support today (45 min) on hold that my listing had been suspended due to my UTM tracking on one of my URLs. It has been around two weeks till we heard back on other issues
There is nothing about using UTM codes that is against guidelines. I have also added tons to clients in the last couple weeks with no issues. Phone support has been known to give out bad answers/advice and this sounds like more of that.
 

Conor Treacy

Member
Joined
Feb 25, 2014
Messages
127
I honestly can't remember the last time that we received a suspension on GMB - several years for sure.
  • On Friday (6/21) a client granted us with management access to their GMB
  • On Monday (6/24) we updated the URL from http to https
Instant suspension for Quality Violations.

Fun times to be had by all!
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
78
Hello All

They said that URL must have a "set number of characters" and they wanted me to send it to the main TLD for a site with 40,000 pages rather than the location page for a specific location ( had no issue with the other 200+ GMBs for this brand going to location, pages it is the first time I have heard this in years of managing GMB listings

Which makes me think it is bad advice as @JoyHawkins says from one operator

To resolve the issue I removed the UTM tracking and the person on the other end fixed the issue, then a couple of hours later I added the UTM back in and there was no problem

Since this update / suspensions / increase time for support requests has started all the clients where I have seen issues have been integrated with my agency dashboard which makes me agree with what @Rich Owings is thinking
 

Chaddow

Member
Joined
Sep 5, 2016
Messages
78
A colleague of mine has told me this morning that 6 of our listings within our agency dashboard have been unpublished within the last 24 hours and another has been marked as permanently closed

We have gone in and resolved these issues this afternoon but we checked it at the end of Monday and our account had no error in it at that time , all very much up in the air at the moment for everyone it seems
 

Tim Colling

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Local Search Expert
Joined
Sep 3, 2014
Messages
1,094
Two points of clarification, at least for my two suspensions:
1) I have not received any acknowledgement from Google about filing requests for reconsideration
2) Both occurred after I made edits via our Agency dashboard.
 

HoosierBuff

Member
Joined
Dec 12, 2013
Messages
259
I have resubmitted, and the only notification I received was a notice asking me NOT re-submit (which is better than nothing!)
 

Tim Colling

Moderator
Local Search Expert
Joined
Sep 3, 2014
Messages
1,094
@JoyHawkins Thank you

I resubmitted the first one and received this response:

Thank you for contacting Google My Business team.

We see that you’ve recently contacted us regarding the same business listing. For easy follow up on your queries on a particular business listing, we encourage business owners to maintain a single communication thread per business listing. All you have to do is reply on an existing email thread with your query, and we’ll be happy to help.
However, I don't think I received any initial response. I'll go back and check, though.
 

Tim Colling

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Local Search Expert
Joined
Sep 3, 2014
Messages
1,094
Nope: we never received a response to the initial request, nor did we receive a notice of the suspension in the first place.

Sadly, it's beginning to be a close call between Google and Yelp as to which is the more high-handed, arbitrary and capricious in the way it treats businesses. 🤬
 

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